Spectrum required a POS solution that accepted all payment types — including contactless and wristbands commonly used at premier events. The solution also had to work outdoors and offline to provide uninterrupted POS functionality in event venues where internet connectivity could be unreliable.
Spectrum also required a simple and intuitive solution. Events are often staffed with temporary employees, many of whom may have never used a POS system before. Spectrum needed a POS system that its staff, whether seasoned or novice, could use efficiently and accurately so any staff member could provide the caliber of customer service event attendees expect.
Enabling Unparalleled Event POS Experiences
Flexibility, speed, and ease of use make the moment. Watch how we enabled transactions, whether offline or outdoors.
After weighing the options, Mills recommended that Spectrum use iOS devices equipped with Infinite Peripherals Infinea Tab M. This solution enables Spectrum to leverage the familiarity and ease of use of the iOS platform by turning devices — iPhone 6+, iPhone 7+, iPad Mini and iPad Air — into fully functional, mobile POS. With options including near field communication (NFC) payment, it also provides an excellent option for events that accept contactless payments via wristbands or fobs.
The solution also includes software from Appetize, which features an automatic offline mode. Using Infinea Tab M's Bluetooth connectivity, the solution continues to accept credit card payments, even if the network or Wi-Fi connection is disrupted. Infinea Tab M also keeps iOS devices charged so event staff can provide great guest experiences continually throughout the event — and not miss any sales.
Mills says the Infinite Peripherals-Appetize solution has been a game-changer for Spectrum. Although his team has tested other solutions, none have come close to the flexibility, speed, and "always on" features of Infinea Tab M and Appetize. The solution enables Spectrum to meet customer expectations by facilitating quick and secure transactions using all payment types, including fast and trouble-free wristband payments. Event staff finds the solution easy to learn and simple to use, so they can quickly begin serving customers. "We show them one test transaction, and they're ready to roll," Mills said.
All of these benefits equate to great event experiences for customers. Rather than waiting in line and missing a performance, a highlight, or a game-winning play the Infinite Peripherals solution allows Spectrum to complete transactions quickly and get guests back to the action. With the POS experience perfected by Infinite Peripherals, Spectrum can achieve its goal of making events perfect — right down to the last detail of every purchase and payment transaction.