Frequently Asked Questions

How Can We Help You?

Infinite Peripherals FAQs Overview Overview

How do your devices work?

Our devices work through integration with a compatible application using our SDK or one of our provided keyboard wedge apps.

Infinite Peripherals FAQs Batteries Battery

What kind of battery life can I get with your devices?

In our in-house testing, we found that the battery on the device lasts approximately 10,000 continuous scans. The battery life on the iOS device varies depending on the model, application, the brightness, etc.

How long does it take to charge a device fully?

Since the sleds have pass-through charging, the time it takes to charge varies depending on the iOS since different Apple products have different battery capacities.

Can you charge both the iOS device as well as the sled at the same time?

Yes, sleds can charge at the same time with pass-through charging.

Can we share power?

On some devices, power sharing can be enabled through our SDK.

Infinite Peripherals FAQs Purchasing Purchasing

How much do your devices cost?

Our prices vary based on device and feature sets. Please contact a sales representative to learn more.

Contact a Sales Representative

Where do I purchase your devices?

Depending on quantity, you can purchase either directly or through a partner. Please contact a sales representative to learn more.

Contact a Sales Representative

Do you offer volume discounts?

Yes, we offer volume discounts. Will vary.

Do you provide support for your devices?

Yes, we have a support team available to answer technical/integration questions.

Is a warranty included with purchase?

Yes, our manufacturer warranty covers 12 months from ship date.

Do you have use cases?

Yes, we have a variety of use cases and customer testimonials on our website including inventory, direct store delivery, warehousing, ticketing, in-flight services, etc.

Infinite Peripherals FAQs Integration Integration

What applications are your devices compatible with?

We have an app partner page that features a collection of compatible applications.

View Compatible Software

What iOS devices are compatible with your devices?

We have specific devices for different iOS form factors ranging from iPod, iPhone, iPhone Plus, and iPad.

Infinite Peripherals FAQs Features Features

What kind of barcodes can your devices scan?

Our devices scan 1D/2D barcodes, QR codes, and barcodes on mobile devices.

What kind of RFID do your devices support?

Our RFID antenna operates on 13.56 MHz which is considered high frequency.

How would I deploy an EMV solution?

Our hardware comes certified level 1 and level 2 for EMV. To reach level 3, the customer/user must gain certification with their payment application with individual card brands.

Contact Infinite Peripherals

Mobility Sales/Technical Center

Address

17681 Mitchell N
Irvine, CA 92614

Main Number

(949) 222-0300

Sales

(949) 222-0300 Option 3

Support

(949) 222-0300 Option 5

Toll-free Number

(877) 278-7860

Sales

(877) 278-7860 Option 3

Support

(877) 278-7860 Option 5

Headquarters/Main Warehouse

Address

2312 Touhy Avenue
Elk Grove Village, IL 60007

Main Number

(847) 818-1260

Main Number

(847) 818-1260

Fax

(847) 818-1287

Infinite Peripherals Canada

Address

677 MacDonald Avenue, Unit #210
Sault Ste Marie, ON
P6B 1J4 Canada

Main Number

(705) 943-1808

Eposode Exclusive Distributor for Australia
& New Zealand

Address

Unit 36, 7 Hoyle Avenue,
Castle Hill,
NSW 2154 Australia

Main Number

+61 1300 764 648