What do you get when you mix lights, music, and tens of thousands of excited people? A successful weekend at a Vegas casino, or- in this case- a successful experience at the 2018 Global Gaming Expo in Las Vegas. Last week, over 400 exhibitors showcased the latest and greatest innovations changing the gaming industry. The inside of the exhibition was as flashy and fabulous as the city itself, and one loop around the expo hall left us even more excited for what’s to come.
So, what exactly is changing in the industry? Well, we predict that in less than 5 years, Vegas won’t look the same. Sure, it will always have that classic excitement and wild spirit, but with upgraded technology and expanded hospitality options. Overall, between our team’s mobility demos and the occasional coffee break, we were able to summarize five of the leading tech trends completely revolutionizing the gaming industry:
1. Guest Experience: Creating the Complete Package
Vegas is one of the most hospitality-oriented cities in the world. With gambling, resorts, spas, and restaurants there’s nothing you can’t find in the sparkling desert oasis. Now, casinos are looking to blend those options into an interactive “casino experience.” Why? Well, younger generations spend less money on actual gambling, but more cash on additional activities, nightclubs, and restaurants.
2. Casino Games are Evolving, Expanding
The newest generation of games includes more pop culture references intended to mimic TV shows or movies that have worldwide recognition. So, don’t be surprised if you see Game of Thrones characters on a slot machine inviting you to play. The expanded selection of games aims to generate wider appeal to the city’s diverse group of visitors.
3. Goodbye Games, Hello Restaurants
As we mentioned earlier, casinos in Vegas are restructuring to include a more integrated casino experience. So, don’t be alarmed if you see slot machines get bulldozed and replaced with trendy restaurants and diversified food options that will appeal to varying demographics. Some celebrity chefs with name brand recognition have set up shop (or shops) in Vegas casinos. Apart from an attractive dining experience, these restaurants offer branded utensils, recipe books, and the occasional meet and greet from a world-famous chef.
4. Biometric Verification: The Future?
These days, it is uncommon to hear the word future without mentioning data. Data is becoming more valuable to companies everywhere and therefore more precarious. To combat this, we’ve begun to notice companies testing the waters with biometric verification to enhance data security. Done correctly, this can help casinos or hotels increase security and prevent fraud.
5. Playing Catch Up to Full Digital
Casinos haven’t been living under a rock, per se, but they do seem slow to catch on to technology trends. After talking with casino representatives, we learned that many still use legacy products for their back-end and guest facing workflows. We were surprised to learn just how many still use paper and clipboards to take orders and manage inventory.
Now, however, casinos seem to be joining the digital movement to integrate modern technology and mobile solutions to save money, time, and improve business operations as well as guest experience.
At G2E, our team showed casinos how we deliver mobility with simplicity. Infinite Peripherals is a leader in industry-specific solutions for enterprise mobility. For more
insight into our hardware and software product suite used by resorts and casinos worldwide, visit our website.